Front-Line Employees’ Recognition And Empowerment Effect On Retail Bank Customers’ Perceived Value

Effect of Empowerment: Front-Line Employees in the Hotel Industry

An empowered worker is a knowledgeable worker. Thus, the aims of this study were to examine how empowerment is perceived by the front-line hotel employees and secondly, to identify factors affecting empowerment within the industry. Factors such as communication, coaching, participation, training and reward were examined for significant relationship with empowerment, along with whether employee’...

effect of e-banking services perceived quality on customers satisfaction and commitment in saderat bank

this research studies the impact of e-banking service quality on customer satisfaction and commitment. the aim of study is applicable, and given the importance of topic, 384 customers of saderat bank branches in tehran province who experienced the use of bank electronic services selected by sampling and randomly. by the use of a questionnaire, the data are collected. for evaluating questionnair...

Perceived Barriers of Innovative Banking among Malaysian Retail Banking Customers

This study aims to identify perceptual barriers of Internet banking adoption among Malaysian retail banking customers. The perceptual barrier factors that analyzed were difficulty to operate, hassle to use, unreliable, perceived risk and high connection fees. This study employs a quantitative approach using questionnaire survey at selected banks in Malaysia. The results indicate that there are ...

retail banking market segmentation based on the expected benefits of bank mellat customers

goal of any enterprise is to be more efficient and gain morebenefits. market segmentation in most areas, particularly retail bankingindustry, is a strategic tool for optimum allocation of resources and as aresult achieving this objective. this study with the purpose of retailbanking market segmentation is based on the benefits expected. toaccomplish this goal, in addition to field studies throu...

The Impact of Mystery Customers on Employees